Shipping & Delivery FAQs
Can I request the parcel arrives at a later date?
Absolutely! We've just added a "preferred delivery date" request to the shopping cart page, so you can indicate your preferred delivery date with your order. Your order will be posted out 3 working days prior to the preferred delivery date using the RoyalMail 48 Service. Royal Mail 48 takes 2-3 working days to arrive so we also add an extra "Do not open until..." note on the outside of the postal sleeve, just to make sure the surprise isn't ruined in case it arrives a day early!
Please note, if your preferred delivery date is in less than 3 working days, we advise you use the Express Delivery Option to make sure your gift arrives in time. Free Standard Delivery normally takes 2-3 working days to be delivered. Please note, parcels will only be sent via Express (RoyalMail24) where the Express option is selected at checkout.
If no preferred delivery date is indicated with your order, we'll just pop your order in the post ASAP.
We'll do our absolute best to make sure it arrives on the preferred date, but as we rely on Royal Mail to deliver our parcels, we cannot 100% guarantee it will arrive on the indicated date.
Delivery Costs and TimelinesWe currently offer two delivery options:
- Free Standard Delivery is offered on all orders being delivered to the UK Mainland. Items will be posted by Royal Mail 48 service which takes 2-3 working days for delivery.
- Express Delivery, if selected, is charged at £2.50 and your order will be sent by Royal Mail 24 service, which normally arrives the next working day.
If no preferred delivery date is indicated with your order, we'll pop your order in the post ASAP.
Please note, orders received after 2pm (UK time) will be posted the next working day (Mon-Fri).
Need a gift that will fit straight through the letterbox?
Need a letterbox friendly gift? No problem! Our Live the Little Things Box, Balance Box, Thoughts Box, Man Box and In Bloom Box are perfectly sized to pop straight through the recipient's letterbox (approx 27cm x17cm x 3cm) - if a box is letterbox friendly it will state this in the product description. No need for anybody to be home to accept the delivery.
Our larger boxes measure 27cm x 17cm x 5cm.
Incorrect Delivery Addresses
If you have made an error in the shipping address, please get in touch with us straight away. We can make changes before the gift has been dispatched. After dispatch we cannot make any changes to the address or track the item. We cannot accept responsibility for an undelivered or lost item caused by an error in the shipping address.
More than one gift to send?
All our gift boxes are designed to be posted separately. If you'd like to order more than one gift box and they are shipping to the same address, please check out as normal and we'll provide blank greetings cards in each box for you to add your own message. If they are going to separate addresses, please check-out separately - we want to make sure the correct item is sent to the correct address!
How will my gift be packaged?
We wanted the unboxing experience to be part of the gift experience itself, so we take great care in packing our gifts and make them look as pretty as possible!
First we put recycled tissue paper and cotton ribbon in the box, the contents are carefully arranged and packed in with recycled shredded paper to protect them and make sure they arrive looking perfect. We add little touches like dried rose buds or eucalyptus leaves to the box, and add a notecard that lists the contents of the box. The tissue paper is sealed, the ribbon tied into a bow and the greetings card with your personalised message added. The box is closed and then we add a postal sleeve around the box which protects the main box.
All the postage labels are added to the postal sleeve, meaning if you wanted to give the box to the recipient rather than having it posted to them, you just need to remove the postal sleeve and it's ready to go!